Utility Billing - Frequently Asked Questions

Where do I pay bills?
The water department is located in Gunter City Hall at 508 W. Main. Office hours are 8:00 am - 5:00 pm (Monday-Friday).

How do I get the water service turned on?
Initiating service or changing the name on an existing account requires a completed application, and a $100.00 deposit.

When do I get my deposit back?
The deposit will be deducted from your final water bill.

How can I pay my water bill?
The City of Gunter accepts payment by check, cash, cashier's check, credit card or money order. You can pay inside City Hall (Monday-Friday) 8:00 am - 5:00 pm. We have a night drop slot available 24 -hours a day located in the east door of City Hall.

Where is my water meter located?
Most often the meter is located in the front of the house or in an alley behind it. It'll be covered with a black round or rectangular lid.

Why would my water bill be much higher than usual?
The two biggest reasons are outdoor watering and leaks - a leaky toilet or hole in the line as small as a thin pencil lead can waste over 5,000 gallons in a month!

How can I check for a slow leak?
Call the City at 903-433-5185 and request a free read service to check for leaks.

How are my sewer rates set?
Sewer rates are based on actual water consumption.

Are there any water restrictions?
As mandated by City Council.

How often is my meter read?
All meters are read on a monthly basis.

How does ensuring the meter reader clear access to the meter help keep costs down?
If a meter reader can quickly collect a reading from the meter on the first visit to your property, it helps keep utility costs down.

Here are some helpful tips for making sure that your water meter is accessible:

  • Trim bushes, trees and grass that block the way to or cover the water meter.
  • Please make sure nothing blocks access to the meter box - like cars, trailers, garbage cans, construction equipment or supplies, and landscape bark or gravel.
  • If your meter is located behind a gate that is normally kept locked, please contact us at 903-433-5185 to arrange access.
  • Please remember your meter is located in the City's right of way and if repairs are needed the City is not held responsible for replacing or repairing any private property located in the right of way.
  • Please ensure your house address is clearly displayed on your residence. This will not only assist the meter reader but helps emergency personnel as well.

What do I do if I have a leak or stopped-up-sewer?
The city's responsibility for a sewer stoppage begins at the point your line attaches to the main line. You will need a plumber for stoppages or leaks that occur from that point into the house or business.

The city's responsibility for water leaks begins at the point your line attaches to the meter. You will need a plumber for leaks that occur from that point into the house or business.

  • If you need to have your water turned off and back on during business hours, 8:00 am - 5:00 am (Monday-Friday), please call 903-433-5185. (Yes, it's okay for your plumber to turn your water back on; most of them do.)

What do I do if I have a problem after hours?